The Aiden platform consists of 3 core components: Assist, Advise and Archetypes. Together, they provide UX, technical and legal readiness with a short time to market.
In other words: a solid backend foundation with unlimited frontend flexibility. It takes just two steps to see how our platform can assist your users.
Our intelligent backend platform consist of 2 core components: Assist and Advise. Assist is used to build non-advisory tooling, such as an assisted execution-only flow or a digital coach. Advise is a must-have add-on for implementations that require compliant financial advice, such as robo-advice or hybrid advice applications.
✓ An extensible engine for modeling complex data structures, knowledge and decisions.
✓ Use and combine reasoners based on business rules, recommendations and machine learning to define and execute behaviors.
✓ Connect with external services and API's for realtime data integrations.
✓ Use captured contextual data to generate complex sentences (NLG) and analyze complex sentences to generate contextual data (NLP).
✓ Build sentences, recognize singular/plural, implement multiple sentence variants, generate phrases and conjunctions.
✓ Log user actions and gather insights on the effectiveness of the implementation.
✓ Automatically export user events to Google Analytics or another internal analytics dashboard.
✓ Manage user accounts.
✓ Provide authentication and authorisation, and safely store (sensitive) user or session data.
✓ Integrate with 3rd party systems (e.g. CRM).
✓ Capture n-dimensional profiles through user input and behaviors, and match these to relevant product configurations.
✓ Set ‘doubt detectors’ to offer in the moment triggers for additional assistance.
✓ Profiles can be disclosed to the frontend for users to tweak, thereby enhancing transparency and effectiveness.
✓ Generate complex visual reports from captured data as a PDF.
✓ Uses our language module and CSS formatting to maximize the quality and appeal of the content.
✓ Provide secure, validated and immutable audit logs showing all user actions and system reactions during a user's journey.
✓ Fully encrypted and stored in a hash chain to guarantee immutability.
✓ Support for hash chain replication to enable realtime third party validation.
✓ Integrate with a payment service provider to enable online (e.g. iDeal) payments.
✓ Generate a video replay of a user's advice journey based purely on the information logged by the compliance module.
Aiden offers several customizable interaction Archetypes that run fully in sync with our intelligent backend. API-endpoints are also available if you prefer to create your own frontend.
➕ A modern, conversational interface with fully customizable message styles, input types, actions and intents, dialog selection and relevance behaviors.
➕ Recognizable look & feel for (younger) audiences who prefer interaction through messaging platforms.
➕ Mirrors the feel and engagement of offline conversations, while offering fully automated self service.
➖ Not quite as suitable for extensive flows and desktop use.
➕ A classic, multiple-question interface with fully customizable controls, screens, navigation and relevance behaviour.
➕ Recognizable look & feel for all target audiences. Slightly formal, which also makes it suitable for certain B2B contexts.
➕ Suitable for extensive flows with lots of questions, as the user is always aware of his progress.
➖ Providing a true feeling of assistance can be more challenging.
➕ A modern, single-question interface with fully customizable controls, screens, navigation and relevance behaviour.
➕ 'Typeform'-style interaction shows one question at a time for a conversational feel.
➕ Enables easy, engaging data collection that doesn't overwhelm users.
➖ Not quite as suitable for extensive flows with lots of questions.
➕ An excellent way to collect large amount of data (i.e. to ask many questions) while providing personal guidance to each user.
➕ Assistance is always front-and-center: provide realtime contextual feedback and warnings through alternative conversational flows.
➕ Highly suitable for flows with lots of questions.
➖ Setting up a satisfying interplay between chat and form requires more effort on the part of business stakeholders.
➕ Build your own frontend while we configure the intelligence in our backend platform.
➕ Intuitive endpoints for your developers to work with.
➖ Customizing our existing Archetypes is generally more efficient than building on your own from scratch.